How to make an appointment
We run a ‘total triage’ system at Wellspring, which means all requests are reviewed by one of our team to provide the best and most appropriate care for your need.
How to book
The NHS App is the easiest way to contact us – see below for further details. You can also use the following link if you cannot use the NHS App: https://florey.accurx.com/p/c84072
You can use either of these methods to submit medical requests (i.e. if you have a new or ongoing medical problem you would like help with), or administrative queries (e.g. sick notes, blood test results, etc.). Please ensure you select the most appropriate option; if you submit an administrative query when your issue is medical, you may be asked to resubmit your request.
Please see the video below for a short demonstration on how easy it is to use the NHS App:
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What if I can’t use the NHS App or the website link?
If you cannot access the NHS App, or submit a request via the website, our reception team can complete the relevant questionnaires on the phone with you. All information is treated as confidential whether received by telephone or electronically.
What happens once I have submitted my request?
Following receipt of your request, you may be contacted by one of our clinical or administrative teams with further advice or an appointment.
We aim to manage most queries the same day they are received; if you are requesting an appointment, please make sure you are available to attend the practice the same day. If you are not available, please submit your request on a day when you are. If your request is received after 4pm it may be processed on the next working day.
Can I book an appointment in advance?
Because we aim to deal with everything on the same day, we no longer offer advance booking of appointments for GPs. You can still book routine appointments with our practice nurses and clinical pharmacists, for things like injections, cervical screening, health checks, and medication reviews. To book an appointment for either of these teams, please contact our reception team on 0115 9505907.
Find out more about our new appointment system at Modality Wellspring and all the other changes at the practice by clicking the following link: https://www.wellspringsurgerynottingham.co.uk/appointment-updates/
Cancelling an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Blood test appointments
Blood test (phlebotomy) appointments are offered at the NCGPA GP+ clinic in Nottingham city centre:
GP+ Nottingham City, 64 Angel Row, NG1 6JE – entrance next to Tesco Express.
To book your blood test please call the appointment line on 0781 816 8870 from 9am – 2pm Monday to Friday. Please do not leave a voice message it is not monitored.
When attending your appointment please arrive in plenty of time for your appointment, and make sure are well hydrated (have had plenty of water to drink). Blood tests are done at: GP+ Nottingham City, 64 Angel Row, NG1 6JE. Entrance next to Tesco Express.
Home Visits
Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity.
If you need a home visit and are unable to attend the practice, please submit a request via our online patient access system before 10.30am if possible.
A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.
Chaperones
We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.
Get help fast from a pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why visit your pharmacy?
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.
It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.
Minor ailments and conditions your pharmacy may help with
- mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- coughs and colds, including blocked nose (nasal congestion), and sore throats
- bruises, sunburn, and minor burns and scalds
- constipation and piles (haemorrhoids)
- hay fever, dry eyes and allergies (including rashes, bites and stings)
- aches and pains, including earache, headache, migraine, back pain and toothache
- vomiting, heartburn, indigestion, diarrhoea and threadworms
- period pain, thrush and cystitis
- head lice (nits)
- conjunctivitis, cold sores and mouth ulcers
- warts and verrucas
- nappy rash and teething
Getting the most out of an appointment
In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.
Be prepared
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
During the appointment
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
Be on time
Separate appointments
Under 14 year olds
Interpreter Services
If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.
If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.
Late for your appointment?
Please attend your appointment on time; if you are late you may not be seen. We try to allow a 10-minute grace period where possible, but this is not always feasible. If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.